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       Damaged or Faulty Products

      At Young Hearts Malaysia, we ensure our products are with the highest standards of quality. However, should you have any concern about receiving damaged or defective products, please email us at: order@sorella-malaysia.com

      Order Inquiries / Wrong Items Received

      If the product received does not correlate with the product you ordered, please kindly e-mail us at order@sorella-malaysia.com within 7 days of receiving the items. Young Hearts will proceed the exchanged and reship your items as soonest. 

      Refunds Policy

      If Young Hearts Malaysia is unable to fulfil your order, a refund would be provide to you. The refund amount will be credited back into your bank account that you provided. It may take a business day or two for the refund to be reflected in your statements.


      ***Please make sure the items are in original condition, the product labels & tags are still attached. Panties are strictly not allowed for exchange / return / refund due to hygiene reason. 

      ***Young Hearts Sdn Bhd reserves the right to make the final decision.




      Address: 19, Jalan PJS 11/8, Bandar Sunway, 46150 Petaling Jaya, Selangor.

      Warehouse: No.21, Jalan Riang 21, Taman Gembira, Johor Bahru.

      Contact: 07 336 9575

      Email: yhinfo@sorella-malaysia.com ( Product Enquiry & Complaint )