Returns & Refunds Policy
🛠️ Damaged or Faulty Items
We’re committed to delivering quality products. If your item arrives damaged or faulty, don’t worry — we’re here to help.
Please email us at order@sorella-malaysia.com and our support team will assist you with a replacement or solution.
📦 Wrong Item Received / Order Issues
Received the wrong item or your order doesn’t match what you purchased?
Contact us at order@sorella-malaysia.com within 7 days of receiving your package. We’ll arrange an exchange and send you the correct item(s) promptly.
💰 Refunds
If we’re unable to fulfill your order, a full refund will be issued to the bank account you provide.
Please allow 1–2 business days for the refund to reflect in your bank statement.
🚫 Non-Returnable Items
For hygiene reasons, panties are strictly non-returnable, non-exchangeable, and non-refundable.
✅ Return Conditions
To qualify for a return or exchange, items must be:
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In original condition
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With labels and tags attached
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Unwashed, unworn, and unaltered
📝 Final Decision
Young Hearts Sdn Bhd reserves the right to make the final decision on all returns, refunds, and exchanges.
CONNECT WITH US
YOUNG HEARTS SDN BHD - 706738-P
Office:
No.19, Jalan PJS 11/8, Bandar Sunway, 46150 Petaling Jaya, Selangor D.E.
GL +603- 5614 7188
Warehouse:
Lot G 36 37 38 , Summit USJ 1, Subang Jaya, Persiaran Kewajipan , 47600 Subang Jaya, Petaling Jaya, Selangor.
Email:
order@sorella-malaysia.com ( Enquiry For Online Purchase & Customer Services)
yhinfo@sorella-malaysia.com (Marketing & Co-operation , Boutique Related Enquiry)