Damaged or Faulty Products

At Young Hearts Malaysia, we ensure our products are with the highest standards of quality. However, should you have any concerns about receiving damaged or defective products, please email us at: order@sorella-malaysia.com

Order Inquiries / Wrong Items Received

If the product received does not correlate with the product you ordered, please kindly e-mail us at order@sorella-malaysia.com within 7 days of receiving the items. Young Hearts will proceed with the exchange and reship your items as soonest. 

Refunds Policy

If Young Hearts Malaysia is unable to fulfill your order, a refund would be provided to you. The refund amount will be credited back into the bank account that you provided. It may take a business day or two for the refund to be reflected in your statements.


***Panties are strictly not allowed for exchange / return / refund due to hygiene reasons. 
***Please make sure the items are in original condition, the product labels & tags are still attached, unwashed, unworn, and unaltered. 

***Young Hearts Sdn Bhd reserves the right to make the final decision.




No.19, Jalan PJS 11/8, Bandar Sunway, 46150 Petaling Jaya, Selangor D.E.
GL +603- 5614 7188

13, Jalan Trompet 33/8, Taman Alam Indah, 40400 Shah Alam, Selangor.

order@sorella-malaysia.com (Product Enquiry & Services) 
yhinfo@sorella-malaysia.com (Marketing & Co-operation)